Problem As a leading provider of mobility solutions for industries such as warehousing, healthcare, transportation, and retail, the client faced a growing challenge: handling the management and service of a rapidly expanding fleet of Android-based devices while maintaining high levels of customer satisfaction. Internally, their teams struggled with siloed systems and manual updates, leading to […]
Case Study: PROBLEM This Maryland nonprofit provides low-cost automobiles for individuals in need through a qualifying application process. In the past, each application required manual review and Salesforce entry, resulting in unforced errors, lengthy bottlenecks, and oftentimes a need for resubmission. Due to these inefficiencies, the nonprofit could only process 20 applications statewide yearly. […]
Case Study: PROBLEM Sustainable janitorial solutions provider was dissuaded with their Salesforce instance after an unsatisfactory and costly implementation. Incomplete feature setup, improper permissions sets, and poor data migration were causing countless issues and irritations. In addition to a disappointing implementation, the client was not provided with training to assist them during the process. SOLUTION […]
Case Study: PROBLEM Individualized instances of Salesforce were causing data continuity issues for an international steel manufacturer. In North America, reports revealed that the data segmentation was being driven by disjointed Salesforce use and a lack of universal regulation. As an action, the North American region was given two years to improve their Salesforce processes […]
