“Coming from a ‘never used a CRM platform before’ perspective, the Virtuoso team has been great as an educator, coach, and customizer for our specific needs with AllenForce. Building our non-profit database has been an adventure, with their team as our lead trailblazers. They are responsive, know CRM ‘first aid’ for us beginners, and are not afraid to forge through the unknown with the custom challenges we present to their team. And they have stellar holiday greeting cards they send out!”
Why Salesforce Training Should Be Ongoing Salesforce is not a “set it and forget it” system. It’s a dynamic, ever-evolving platform designed to scale and adapt alongside your business. Unfortunately, many organizations fall into the trap of treating Salesforce training as a one-time effort. Worse, they treat it as something to “check off” the project […]
Measure Adoption and Collect Feedback Early and Often Implementing Salesforce is only the first step toward digital transformation. Unless your team uses the platform effectively, even the most well-planned and expertly delivered training won’t guarantee long-term success. That’s why tracking adoption and gathering feedback early and often is essential. Measuring how users engage with Salesforce […]
Problem As a leading provider of mobility solutions for industries such as warehousing, healthcare, transportation, and retail, the client faced a growing challenge: handling the management and service of a rapidly expanding fleet of Android-based devices while maintaining high levels of customer satisfaction. Internally, their teams struggled with siloed systems and manual updates, leading to […]
