PROBLEM
This Maryland non-profit provides low-cost automobiles for individuals in need through a qualifying application process. In the past, each application required manual review and Salesforce entry, resulting in unforced errors, lengthy bottlenecks, and oftentimes a need for resubmission. Due to these inefficiencies, the non-profit could only process 20 applications statewide yearly.
SOLUTION
After numerous in-depth conversations, Salesforce implementation partner Team Virtuoso implemented a Salesforce Experience Site to allow online applications, employment records, and ID submissions directly into Salesforce, giving the non-profit’s users one-click access. Additionally, Team Virtuoso introduced new Salesforce objects, providing the non-profit coordinator with efficient list views and a simple point-and-click status notation feature.
RESULT
The non-profit saw an exponential surge in volume and efficiency by adopting the solutions recommended by Salesforce consulting partner, Team Virtuoso. By eliminating manual entry, the non-profit received and processed more applications in one month than the entire year prior, equating to a 1,100% increase in productivity and many in-need individuals being able to purchase their own vehicles.
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“At Vehicles for Change, we are deeply grateful for the exceptional service provided by Virtuoso and Project Manager, Carlo Mejia. When tasked with digitizing the application process for our Car Awards program as part of the Transportation Assistance Program (TAP) across the state of Maryland, Carlo and his team executed the project with remarkable speed […]
