“At Vehicles for Change, we are deeply grateful for the exceptional service provided by Virtuoso and Project Manager, Carlo Mejia. When tasked with digitizing the application process for our Car Awards program as part of the Transportation Assistance Program (TAP) across the state of Maryland, Carlo and his team executed the project with remarkable speed and precision. Thanks to their expertise, we received an entire year’s worth of applications in less than a month, exceeding our expectations and enabling us to respond quickly to the overwhelming demand.
Carlo, along with the COO Leslie, has demonstrated outstanding ownership and commitment throughout the process, proactively identifying and resolving any challenges that arose. Their dedication to ensuring that everything ran smoothly and efficiently has been invaluable to the success of our program. We couldn’t have asked for a better partner in this critical initiative.
Thank you, Virtuoso and Carlo, for your unwavering support and professionalism. Your work has truly made a difference in helping us empower Maryland families through TAP.”
Measure Adoption and Collect Feedback Early and Often Implementing Salesforce is only the first step toward digital transformation. Unless your team uses the platform effectively, even the most well-planned and expertly delivered training won’t guarantee long-term success. That’s why tracking adoption and gathering feedback early and often is essential. Measuring how users engage with Salesforce […]
Problem As a leading provider of mobility solutions for industries such as warehousing, healthcare, transportation, and retail, the client faced a growing challenge: handling the management and service of a rapidly expanding fleet of Android-based devices while maintaining high levels of customer satisfaction. Internally, their teams struggled with siloed systems and manual updates, leading to […]
Using scenario-based training and expert Salesforce consultation builds confidence, drives engagement, and ensures long-term success. One truth stands out regarding Salesforce training: adults learn best by doing. Passive learning — like watching long tutorials or sitting through hours of lectures — rarely leads to meaningful skill development. To assist with higher adoption rates, training should […]
